ABSTRACT
This book is about the use of knowledge management (KM) systems and processes by government organizations to improve the ways they operate and the ways that they deliver public services to citizens. Improving organizational performance includes making it possible for agencies to become more innovative in carrying out their missions, while at the same time becoming more accountable to the publics they serve. The organizational drive is to harness the existing knowledge in government agencies to foster creative problem solving by government workers at all levels. Knowledge management is a key component in this new way of functioning.
