ABSTRACT
Task-technology fit (TTF) is a construct that is part of the causal chain between information technology and performance impacts. Human-Computer Interaction (HCI) research as well as Management Information Systems (MIS) research needs to consider not only what aspects of a technology lead someone to choose to use it, but also the impacts on performance when the technology is used. Utilization is the behavior of employing the technology in completing tasks. Goodhue and Thompson investigated a number of aspects of the technology-to-performance chain (TPC), including the relative importance of TTF and utilization in predicting performance impacts. Dennis et al. conducted a meta-analysis of group support systems (GSS) to determine whether task-technology fit could help explain inconsistencies in GSS performance impacts from previous research. Changing the available technology generally means adding new possible execution sequences, removing old execution sequences, or changing the characteristics of existing execution sequences.
