ABSTRACT
Abstract: In this chapter, the authors trace their personal research journeys in business process transformation. Clear learning points are identified through each of the two different paths. One path focused more on theory and empirical work, whereas another was driven by practice and case studies. Despite these differences, the authors observe remarkable consistency in the themes across the two paths, particularly regarding the role of information technology and personnel. However, they also highlight significant gaps in the understanding of process representation, transformation, and alignment with other parts of the organization. The authors consolidate the knowledge from their experiences and describe the approach taken to compile this book. Gaps in knowledge are identified; the chapters in this volume are positioned as partially filling the gaps and providing a foundation for future work in business process transformation.
