ABSTRACT
Introduction The provision of public services is heavily dependent on human resources. First and foremost, this consists of the knowledge, skills, attitudes and motives of public employees. Public organizations are more than mere production units; they are highly specialized groupings of expertise and services. Given this observation, it is unsurprising that people are the main asset of most public organizations and that the actions of those people are signicant drivers of organizational outcomes. In this context, motivation becomes a crucial factor in both the provision of public service and the quality of public sector work.
