ABSTRACT
This chapter explores the use of performance measurement information published on government websites, which is referred to as E-performance reporting. The research examines the use, growth and trends in E-Performance reporting among cities around the world between 2007 and 2011. The chapter provides longitudinal data of E-performance reporting changes and trends from an international perspective. It discusses the E-Governance Institute conducts the biennial E-Governance Performance Survey of government websites from cities around the world. The measures assess features of E-Governance across five broad categories: security and privacy, usability, content, service delivery, citizen engagement. In 2011, citizen engagement was renamed citizen and social engagement, to capture features associated with the growth of social networks and media on government websites. The public is increasingly interested in knowing what government is doing for them with the resources it has. Furthermore, E-Performance reporting can help government agencies save funds while providing additional services where most needed.
