ABSTRACT
The concept of the wisdom of crowds has been increasingly penetrated by technology in both the private and the public sectors. Laudon and Laudon noted that trust in an organization is built by actively soliciting customers comments. Trust in an organization is built by actively soliciting comments of users, so an active participatory culture should be cultivated throughout everyday electronic activities. The government has to accommodate a participatory culture through redesigning structures and decision-making processes. Web-based platforms have been the most influential and preferred vehicle for reshaping relationships between government and citizens. These platforms are considered not only a new face of government but also a counterpart of traditional government structures. An e-government strategy to enhance information security and privacy concerns not only is a technical aspect of information and communication technologies (ICTs) but also concerns managerial and structural issues of government. E-governance tends to target group interactions for greater engagement, whereas e-government and e-democracy pay attention to individual interactions.
