ABSTRACT
This chapter outlines the recent insights gathered in the field of value conflict, to specify when, how, and why value conflict differs from resource conflict. It offers evidence that value conflicts are harder to resolve because people take them more personally and because value conflicts seem more threatening than resource conflicts. The chapter presents an agenda for future research and it specifies how current insights into the characteristics of value conflicts carry practical implications for the resolution of this type of conflict. It focuses on characteristic differences between conflicts depending on whether they are dominated by resources or by values by reviewing empirical evidence that demonstrates these differences for each of the phases in the conflict process. Illes, Ellemers and Harinck shows that the agreements reached in value conflict pertain to reaching consensus about new behavioral norms that respect both parties' values. The chapter argues for techniques that re-establish between the conflict parties, reduce cognitive rigidity and re-evaluate compromises.
