ABSTRACT
Once a policy and procedures have been written, the organization has the responsibility to inform supervisors. Front-line supervisors are best suited to prevent workplace violence for two reasons. First, they observe employee attitudes, behavior, and conduct on a daily basis. With proper training and guidance, they can identify changes that may be predictors of hostility and violence. Second, because they interact immediately and directly with workers, they have the first opportunity to intervene and defuse the situation. Another reason for focusing on front-line supervisors is this: If they don’t have the knowledge and skills they need, they can unwittingly activate or escalate a violent response.
