ABSTRACT
Productivity in organizational work settings can be increased by many methods. Accommodation—improving the match between worker characteristics and job requirements—is the process common to all such methods. On the organizational side, equipment may be designed differently, jobs may be changed, patterns of work flow may be restructured, or control and reward systems changed. On the individual worker's side, improved matching may be accomplished by training, selection and job placement, vocational counseling, or team development. Whether one or many of these accommodating methods is used, the starting point must be an evaluation of human capability, assessed in the context set by circumstances of particular work settings. The following six chapters consider a variety of critical concepts relevant to human capability assessment in work settings.
