In the last chapter we saw how our project had provided us with important information about how a small sample of users had experienced the Child and Family Guidance Service in Western Wiltshire. In this chapter we will examine how the results of this study influenced the therapeutic practice of the teams involved. The impetus created by this initial work prompted two further studies to be undertaken in due course. The remaining part of the chapter will discuss the lessons that were learnt from both these studies. Users had reported to us many positive aspects of their experiences of therapy but there were five major areas which needed attention:

More than half of the respondents who had experienced the screen were unhappy about its use.

More than half of those who had experienced the video had been unhappy about its use despite having given consent to its use.

Many had felt uninformed about the service before coming to the first session.

Many parents had come expecting advice, and some had found that the therapist’s emphasis on exploring relationships and on developing the family’s own ideas did not match their expectations of therapy.

Some parents had found it uncomfortable being seen as a family, and would also have liked their child to have been seen alone, or to have seen the therapist by themselves without their child.