ABSTRACT
Coaching has a reputation as a uniquely human practice; most people would describe it as a 1:1 helping relationship between a trained, professional coach and a business leader, hallmarked by frequent in-person meetings. Yet coaching, like so many other HR and business practices, is gradually being influenced and enhanced through technology. We use technology as a blanket term to cover both hardware (e.g. mobile devices, computers, webcams, wearable technology) and software (e.g. mobile device applications, computer programs, cloud/web-based applications) in this chapter. Many forms of technology are already being leveraged in coaching practices around the globe and enhance coaching in five broad ways, which we explore further in this chapter: coach selection, business management, as a supplement to face-to-face coaching, as a replacement to face-to-face coaching, and in coaching evaluation.
