ABSTRACT
This article explores digital reference and offers practical advice to those interested in implementing a digital reference desk in their library. Digital/chat/online reference services are defined and practical guidelines on staffing, selecting and troubleshooting hardware and software, training, and marketing are offered for those establishing such a service. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAW ORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com> © 2002/2003 by The Haworth Press, Inc. All rights reserved.]
