ABSTRACT
Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries. Aside from the basic questions of whether or not this new computer service will flourish, are the day-to-day activities which make it possible. The contributors to this gathering of opinion and pragmatic activity offer numerous reports and theory about the development and growth of the new approach to answering reference questions. There is a wide diversity of methods and ideas about how digital reference service should be offered to the public. All taking part in this discussion speak from experience and considerable thought about a revolutionary new idea. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <https://www.docdeliveryhaworthpress.com" xmlns:xlink="https://www.w3.org/1999/xlink">docdelivery@haworthpress.com> Website: <https://www.HciworthPress.com> © 2002/2003 by The Haworth Press, Inc. All rights reserved.]
