ABSTRACT
This article examines the history (2000-2003) of the virtual reference program at Duke University and covers the efforts involved at determining need, evaluating and selecting software, implementing policies and experimenting with the applications. Attention is paid to librarians’ perception of virtual reference service as compared to other services. Future trends and consortium possibilities, both academic and across North Carolina, are also considered. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <docdeiivery@haworthpress.com> Website: <https://www.HaworthPress.com> © 2002/2003 by The Haworth Press, Inc. All rights reserved.]
