ABSTRACT
Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects.242 Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.” [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website: <htrp://www.HaworthPress.com> © 2002/2003 by The Haworth Press, Inc. All rights reserved.]
