ABSTRACT
This paper relates the collaborative planning by a task force of public, academic, and special librarians to develop KANAnswer, a statewide virtual reference pilot project. Major points include selecting software, developing policies and procedures, marketing, procuring partners, staffing and training, coordinating the project, and early impressions of the librarians who staff the service. [Article copies available for a fee from The Haworth Document Delivery Sendee: 1-800-HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com> © 2002/2003 by The Haworth Press, inc. All rights reserved.]
