Envisioning Reference at MIT
DOI link for Envisioning Reference at MIT
Envisioning Reference at MIT book
The Central Help Service was developed within the existing reference infrastructure. In order to move toward the Reference Vision, each phase of progress must be measured for success. Changing user behavior has made it imperative for libraries to examine how to extend traditional services in the networked environment and to consider the broader set of user needs to be addressed in systems of user support. The MIT Libraries Reference Vision Project is an attempt to do just that. By articulating a vision for reference services informed by user and staff input, the MIT Libraries have provided an importantstfor current and future planning. Reference librarians, having just emerged from an extensive public services re-engineering process in 1999, were eager to move forward with new initiatives. A Reference Vision Task Force (RVTF) of five was formed including three reference librarians, the head of a divisional library, and a circulation supervisor.