ABSTRACT
Robert Alan reported on the development of ERLIC2, Penn State’s tracking system, which will include optical imaging of critical documentation such as licenses, access and authentication information, financial information, and statistics for library staff, as well as information on access problems and new products. Lai-Ying Hsiung reported on how UCSC is using the Web-based program Request Tracker to receive queries from their users, share responsibility for responding to these communications, and archive the resolved transactions. Both projects satisfy specific local needs in responding to the problem of managing electronic resources. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-HAWORTH. E-mail address: <docdelivery@haworthpress.com> Website: <https://www.HaworthPress.com>]
