ABSTRACT
SUMMARY. During the last few years, the Technical Services Section of Griffith University Library has undergone widespread and radical change. An ambitious goal of a 50% productivity improvement was a major driving force. The approaches taken to achieve this were threefold: developing innovative technological solutions to reduce repetitive components of technical services work without sacrificing quality; entering into a mutually beneficial partnership agreement with a preferred vendor; and, instituting a culture change that included high performance, and self managed teams. This paper describes the processes undertaken, and outcomes achieved. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-342-9678. E-mail address: <getinfo@_haworthpressinc.com> Website: < https://www.HaworthPress.com >]
