ABSTRACT
The Access Services department at the University of Denver has undergone a great deal of change both in terms of reporting lines and procedures in the last three years to manage the print collection of a mid-sized academic library with approximately 3 million volumes. Access Services is officially charged with directing the operations of circulation, reserves, and interlibrary loan. In July 2004, turnaround times on returned volumes measured nearly 5 days and accuracy was poor. Among other issues, there was one staff member who had been intentionally mis-shelving since April of that year with no response or action taken until Andrew Miller became the Stacks Supervisor in July.
