ABSTRACT
To set the scene, Wellington is in the Pacific, the capital of New Zealand and the seat of power for central government. Wellington City has a population of 182,000 and is within a region of 350,000. Wellington City Libraries is a network with a Central Library and eleven Branch Libraries. Wellingtonians “love their libraries” and see them as “the jewel in the City’s crown.” 1 Sample annual measures of our business show that 2.8 million people visit the libraries and currently 1.3 million visit our website. To complete the snapshot, we have an annual budget of $20 million New Zealand dollars, a collection of 800,000 items, seventy-seven percent of Wellington residents are active members and an annual circulation of 3.5 million items.
