ABSTRACT
The power of culture is magnified to the extent that it can influence people’s behaviors and interactions in the workplace and thus provide forward directions to take. Culture can introduce its power and presence in an organization in a subtle way yet produce a powerful impact on its workers and management team. “Culture” has around 160 varied definitions that have evolved over the decades based on different cultural theorists and scholars, and the definition of quality has also evolved immensely over time. Making sense of culture becomes more intense because one’s curiosity about what they observe requires further explanation. At this level, people also need to discover the meaning of culture that was indescribable or unexplainable at the earlier level. Culture can also enforce and reinforce quality to ensure that continuous improvement takes place at all levels of management. The chapter also presents an overview of the key concepts discussed in this book.
