ABSTRACT
This chapter focuses on two survey waves carried out in late 2002 and 2003 into SME adoption and exploitation of e-business in London. Business Link for London provides business support services to all of London's SMEs. The surveys examined e-business adoption rates, barriers and enablers, technology preferences, and impacts. The outputs were used to inform e-business support delivery programmes and the wider economic development landscape in London. E-commerce, and transactions concerned with buying and selling have formed the basis of ICT survey and study work for some time. The aim of the survey was primarily to inform business development activities to create appropriate ICT related products and services, differentiated by size, sector, ownership or location as appropriate. Curiously, given the slightly lower adoption rates for ICT for non-white owned, and very small firms, the same pattern of lower broadband adoption is not repeated. Both have broadband adoption rates close to, or at, the average.
