ABSTRACT
The turn of the millennium brought its share of global threatening economic, social and ecological challenges. Using critical and complex teaching cases in the classroom helps make students aware of the limitations of the methods used to solve problems that are only simple or complicated. Whereas most cases are formatted along decision and decision-making lines, teaching cases are more diverse and open-ended. Good conversations will allow organization members to become aware of the ethical dimensions of their own activities and to surface their dilemmas and doubts. F. B. Bird and J. A. Waters highlighted the fact that one of the consequences of the moral muteness is to create and to reinforce moral amnesia, or "a caricature of management as an amoral activity, and a very narrow definition of morality". The chapter also presents an overview of the key concepts discussed in this book.
