ABSTRACT
Designing and clarifying the information system helps in facilitating the access to services, the preliminary assessment rules, the economic assignments, and the evaluation. This chapter discusses an evaluative approach that encourages documentation, using pre-post comparisons for each case presented by a person or family. It also discusses systematize record keeping so as to uncover methods considered necessary for an effective helping process that incorporates systematic understanding of the impact of professional paths for solving diverse problems. The chapter analyzes the helping process in three areas—children, adults, and elderly people—of the social and health service systems. The evaluation approach proposes: a series of stages in providing a caregiving service and a range of phases of the helping process. A good information system allows the evaluation of obtained results, highlighting the different sources of information: practitioners, consumers, relatives, families, volunteers, and others.
