ABSTRACT
Correspondence: Miriam J. Metzger, University of California, Santa Barbara, Department of Communication, Santa Barbara, CA 93106-4020; email: metzger@comm.ucsb.edu
Communication Yearbook 27, pp. 293-335
MIRIAM J. METZGER ANDREW J. FLANAGIN KEREN EYAL DAISY R. LEMUS ROBERT M. MCCANN University of California, Santa Barbara
Technological capabilities and features of the Internet and World Wide Web have prompted concerns about the verity of online information, the credibility of new media, and the new responsibilities placed on media consumers. Reflecting these concerns, scholars have shown a renewed interest in the credibility of sources, their messages, and the media that carry them. Nonetheless, researchers who are currently reengaging the issue of information credibility have yet to take full advantage of the rich heritage left by credibility research conducted over the last half century. The primary aim of this chapter is to show how past research can inform present attempts to understand credibility in the new media environment, focusing particularly on Web-based information. Toward that end, this chapter reviews, synthesizes, and integrates the substantial literature on source, message, and media credibility; addresses issues of credibility conceptualization, operationalization, and measurement; suggests strategies to empower online users and information providers; and culminates with strategies for credibility research and an agenda for the study of credibility in the contemporary media environment.
