ABSTRACT
What type of processes are involved in making everyday decisions? How is our knowledge brought to bear on the decisions we must make? How are we able to reflect on and manipulate our own decision processes? In this chapter, we take a view of routine decision making that is informed by our work in medical decision support, within which these are important questions. We view routine decisions as those that are taken frequently, employing forms of evidence or argument that are “normal” for those who make the decisions. Routine decisions depend on shared knowledge that is uncontroversial and may well be explicitly documented.
