ABSTRACT
For organizations faced with the stress of strategic change to improve declining performance, skillful management in all areas is required. Without the emotional touch, executives may find it difficult to bring about strategic renewal. Anxious, fearful employees cannot devote their full attention to their current tasks and have little inclination or capacity to gain new knowledge and skills. Resentful and angry employees may engage in covert sabotage. Depressed and sick employees increase the burden of work on peers who are already overwhelmed (Noer, 1993). All of these emotion-related conditions slow and even thwart organizational learning and strategic renewal.
