ABSTRACT
The ability to cope and act in capable ways with and through emotions has become vital as more people and organizations become involved in work intensive on social interactions, emotional labor, and/or changes. However, linking emotions to capable activity challenges traditional views on organizations and knowledge. This chapter argues that the shift from seeing emotions as an “ugly duckling” to an “invisible asset” is not sufficient in order to understand emotions in organizations; a more radical rethinking is needed. A situated-relational ontology is suggested where emotions are seen as one of the fundamental and inseparable parts of being human, and consequently also of human knowledge and action in organizations.
