Alternative Dispute Resolution: Settlement, Arbitration, and Mediation ........................................................................................................... Madeline C. Good, MSN, RN, LNCC

Contents Objectives ............................................................................................................................... 460 Introduction ............................................................................................................................ 460 Arbitration .............................................................................................................................. 460

Binding Arbitration .........................................................................................................461 Nonbinding Arbitration ................................................................................................. 462

Th e Arbitration Process ........................................................................................................... 462 Th e Mediation Process ............................................................................................................ 463 Th e LNC’s Role in Mediation ..................................................................................................465 Production of a Settlement Brochure ........................................................................................465