ABSTRACT
This volume takes a comprehensive approach to a burgeoning arena of human activity— the complex acts of providing help, which many conveniently call “consultation skills,” or “con skills” for short. Consultants of all stripes and persuasions should find much between the covers of this book that will meet their needs and suit their interests. At the same time, however, users will find this volume most compatible with the approach to consultation that is usually called organization development, or OD, but that is also variously referred to by such initials for related consultancies as OT (for organization transformation), OE (for organization effectiveness), OI (for organization improvement), and QWL (for quality of working life).
