ABSTRACT

My experience with organizational phenomena spans what may become a continuum but right now has many signs of growing chasms. Let me illustrate, reserving specificity for later. This range of experience is anchored on one end by the loyalty model, perhaps nowhere more starkly represented than in Generous Motors, but with many counterparts across a broad range that existed in relatively undiluted form through the 1970s. You know how that one goes. “Do what you’re told, and you’ll be OK. We’ll take care of you. Step out of line, and you’re gone.”