ABSTRACT
The phone rang just as I was completing arrangements to attend a team-building session with an executive group. As fate had it, it was the chief operating officer (COO) who would host the meeting, one of a long series I had attended as the firm expanded sharply, and as the faces on that executive team spritely succeeded one another. “[The chief executive officer] made a written comment on my memo proposing your attendance next week,” the COO noted. “He writes: ‘Bob G, is inciteful.”
