ABSTRACT
Management consultants know that organizations do much of their work through work teams and task forces. Thus, changing the culture, processes, and performance of these groups can achieve sustainable improvements in organizational function (French and Bell, 1978, p. 83). Since many popular interventions focus primarily on improving the effectiveness of work teams, knowledge of the qualities of productive groups and an understanding of the processes of group development can help the consultant choose or design the interventions most likely to enhance team effectiveness.
