ABSTRACT
Quality of work life (QWL) has become a national concern. Until the 1980s, it seemed to be largely the province of a few researchers, companies, and academics. Suddenly the situation has changed. It is virtually impossible to pick up a national publication these days without finding some reference to QWL. Because of this widespread attention, many people have heard of General Motors’s success with its QWL program and of some of the exciting new plants that have been built by General Foods, Proctor and Gamble, and Cummins Engine.
