ABSTRACT
All consulting leads to significant decision making on substantial issues affecting the organization’s future success. More and more, organizations are using group decision-making processes rather than relying upon individual decision making for such significant decisions. The Delphi method is one group approach that consultants should consider to tackle significant decision making that will set the future directions for organizations. For example, Loo (1996; 1997) used one Delphi study with a sample of human resource managers to forecast directions Canadian organizations would take to manage workplace stress, and another Delphi study combined with a case study to forecast management training in health-care organizations.
