ABSTRACT
The value of good health and the protection of health are incorporated into the fundamental goals of the European Union (EU). While the organization and delivery of health care is a matter for the individual member states, the European Commission promotes exchange of information on health status and performance of health systems. This monitoring and information role must include the perspectives of citizens and service users. Some of their views and experiences, in the older EU member states (EU15), the ten new member states (NMS) and the three candidate countries (CC3) (Bulgaria, Romania and Turkey) are presented in this chapter.
