ABSTRACT
This chapter describes an attempt to meet that challenge in a case management program serving several hundred elderly who reside in the community. The issue of quality and standards for case management is also of concern to the consumer who is receiving the service, and guidelines for selecting and employing case managers are becoming available. In the meantime, programs currently in operation appear to be founded on their own unique culture and norms, either by design or default or some combination thereof. Because of this, it is possible to control the quality of the basic case management tasks across programs. Briefly, case management process consists of the following functions: casefinding; assessment; care planning; plan implementation; monitoring; reassessment; and case closing or new care plan. Senior Care Network (SCN) utilizes a number of quality assurance strategies incorporated into program structure and process. A major one is centralization of key activities that affect all clinical staff and client care.
