ABSTRACT
Vision, dynamism, energy and charisma are all hallmarks of this leadership style. Attentive to the needs of their stakeholders transformational leaders paint clear pictures to inspire action and they celebrate success with enthusiasm. Transactional leaders are expert at identifying and driving action. They use their skills in communication, planning and supervision in order to 'get things under control'. Servant Leadership is the art of facilitation. Characteristics of a servant leadership style include commitment; listening; empathy; awareness; persuasion; conceptualization; and creating a sense of community. Benjamin Franklin understood the importance of consistent leadership and believed that the setting of a good example was key to building credible, trust-based relationships. The author journey towards a positive, sustainable culture of safety is, like Franklin's own journey, one where transactions and transformations are driven by collaborative relationships and result in win-win situations for all involved.
