generation and customer satisfaction, and to yield the optimum competitive or comparative advantage. Risk management -the process of making strategic decisions, and allocating resources to the implementation of strategies and plans will give rise to risk or the chance of loss of status, reputation, or value. This risk will have to be managed and, where possible, decreased by strategies of risk avoidance or risk reduction. Segment-specific, focus, or niche strategies - where an organization’s product-market strategy is segment-specific, focused, or niche based, it will market one only or a limited range of products or services into one only or a small number of market segments. Sensitivity (or “what if?”) analysis - a problem solving or forecasting methodology, based upon the iterative or repeated manipulation of variables to examine their behaviour or outcome as values are changed or the balance of the variables is altered. Used for example in scenario planning, business forecasting, budgetary planning, and network analysis modelling. Six Sigma - may be defined as a mathematical methodology whose purpose is to improve ‘the process and people-related aspects’ of such business performance variables as cost, revenue, quality, and customer service. Six Sigma is based on the following components (i) the DMAIC process (define, measure, analyse, improve, control); (ii) listen to the voice of the customer (VOC); (iii) the identification and elimination of variation; (iv) the DFSS process (design for Six Sigma). Six Sigma is based on the statistic that nearly 100 percent of all performance outcome values will lie within six standard deviations around the average or mean of a normal distribution curve. Social capital - is the value that derives from the willingness and ability of people to work together for a common purpose within the context of groups, organizations and communities. Fukuyama suggests that in calculating comparative and competitive advantage, strategists need to take into account the relative prevailing endowment of social capital, as well as the more conventionally described forms of resources and capital. Fukuyama also suggests that the incidence of social capital is not distributed uniformly amongst societies and nations. The development of social capital depends on the strength of adherence to the moral norms of community, and to the virtues of trust, loyalty, honesty, and dependability. The prevailing “stock” of social capital may be damaged by the excessive growth of personal individualism, self-centredness, materialism, or greed. Social responsibility - enterprise management may be deemed to have social responsibility where its mission, objectives and strategy are

DOI link for generation and customer satisfaction, and to yield the optimum competitive or comparative advantage. Risk management -the process of making strategic decisions, and allocating resources to the implementation of strategies and plans will give rise to risk or the chance of loss of status, reputation, or value. This risk will have to be managed and, where possible, decreased by strategies of risk avoidance or risk reduction. Segment-specific, focus, or niche strategies - where an organization’s product-market strategy is segment-specific, focused, or niche based, it will market one only or a limited range of products or services into one only or a small number of market segments. Sensitivity (or “what if?”) analysis - a problem solving or forecasting methodology, based upon the iterative or repeated manipulation of variables to examine their behaviour or outcome as values are changed or the balance of the variables is altered. Used for example in scenario planning, business forecasting, budgetary planning, and network analysis modelling. Six Sigma - may be defined as a mathematical methodology whose purpose is to improve ‘the process and people-related aspects’ of such business performance variables as cost, revenue, quality, and customer service. Six Sigma is based on the following components (i) the DMAIC process (define, measure, analyse, improve, control); (ii) listen to the voice of the customer (VOC); (iii) the identification and elimination of variation; (iv) the DFSS process (design for Six Sigma). Six Sigma is based on the statistic that nearly 100 percent of all performance outcome values will lie within six standard deviations around the average or mean of a normal distribution curve. Social capital - is the value that derives from the willingness and ability of people to work together for a common purpose within the context of groups, organizations and communities. Fukuyama suggests that in calculating comparative and competitive advantage, strategists need to take into account the relative prevailing endowment of social capital, as well as the more conventionally described forms of resources and capital. Fukuyama also suggests that the incidence of social capital is not distributed uniformly amongst societies and nations. The development of social capital depends on the strength of adherence to the moral norms of community, and to the virtues of trust, loyalty, honesty, and dependability. The prevailing “stock” of social capital may be damaged by the excessive growth of personal individualism, self-centredness, materialism, or greed. Social responsibility - enterprise management may be deemed to have social responsibility where its mission, objectives and strategy are

generation and customer satisfaction, and to yield the optimum competitive or comparative advantage. Risk management -the process of making strategic decisions, and allocating resources to the implementation of strategies and plans will give rise to risk or the chance of loss of status, reputation, or value. This risk will have to be managed and, where possible, decreased by strategies of risk avoidance or risk reduction. Segment-specific, focus, or niche strategies - where an organization’s product-market strategy is segment-specific, focused, or niche based, it will market one only or a limited range of products or services into one only or a small number of market segments. Sensitivity (or “what if?”) analysis - a problem solving or forecasting methodology, based upon the iterative or repeated manipulation of variables to examine their behaviour or outcome as values are changed or the balance of the variables is altered. Used for example in scenario planning, business forecasting, budgetary planning, and network analysis modelling. Six Sigma - may be defined as a mathematical methodology whose purpose is to improve ‘the process and people-related aspects’ of such business performance variables as cost, revenue, quality, and customer service. Six Sigma is based on the following components (i) the DMAIC process (define, measure, analyse, improve, control); (ii) listen to the voice of the customer (VOC); (iii) the identification and elimination of variation; (iv) the DFSS process (design for Six Sigma). Six Sigma is based on the statistic that nearly 100 percent of all performance outcome values will lie within six standard deviations around the average or mean of a normal distribution curve. Social capital - is the value that derives from the willingness and ability of people to work together for a common purpose within the context of groups, organizations and communities. Fukuyama suggests that in calculating comparative and competitive advantage, strategists need to take into account the relative prevailing endowment of social capital, as well as the more conventionally described forms of resources and capital. Fukuyama also suggests that the incidence of social capital is not distributed uniformly amongst societies and nations. The development of social capital depends on the strength of adherence to the moral norms of community, and to the virtues of trust, loyalty, honesty, and dependability. The prevailing “stock” of social capital may be damaged by the excessive growth of personal individualism, self-centredness, materialism, or greed. Social responsibility - enterprise management may be deemed to have social responsibility where its mission, objectives and strategy are book