ABSTRACT
Good feedback includes both positive statements - identifying what has been done well - and also flags up areas that have had a more negative impact and could be a focus for change. Used effectively, feedback can be a very powerful learning tool. There are different methods of giving people feedback and, if health professionals are working with a colleague on their consultation skills, it would be a very good idea to agree the methods and the rules first. This chapter discusses a model that sandwiches negative or critical feedback between two layers of praise. The advantages of the this model are that it is easy to remember the structure and the unconscious brain is less defensive and more receptive if it is praised first and last. The disadvantages are that it is simplistic and does not really involve the learner in the feedback. The club sandwich model, SET-GO model, and ALOBA are some other models for giving feedback.
