ABSTRACT
This chapter explains some of the issues of moving public sector information online, showing that these have both direct and indirect ramifications across the large canvas of e-government areas often not considered. E-government is affected by the march of the web with increasing focus on the Government 2.0 paradigm. Building in technical resilience with “graceful degradation” when under cyber attack, and ensuring rapid reconstitution of mission-critical functions, are key on the technical side. However, the main known unknown of cybersecurity, because we rarely stop to think about it and it is so unpredictable, turns out to be more important than the purely technical issue of how to make it work-human behavior. Trust, transparency, and accountability are arguably the three biggest challenges confronting successful e-government, and all are inextricably interlinked. The chapter shows e-government often leads to increasing complexity and massive blurring between roles and tasks when so many actors are involved and so many voices are clamoring to be heard.
