ABSTRACT
Management by objectives, flat hierarchies, consistent delegation and teamwork are the basic principles of modern management, particularly in the field of air traffic control (ATC). Delegation enhances the efficiency of the management process and ensures that all staff members are responsible for achieving the company's objectives. The aforementioned management method comprising the implicit principle of delegation of responsibility and competence is necessary to control such processes. Team resource management (TRM) is an essential component and development program for establishing a team structure in which the team members can work without conflicts and in harmony. Modern ATC management must further develop teamwork structures and the controllers' ability to consistent delegation in teams. Critical incident stress management (CISM) perfectly complements human factor concepts, since it not only helps dealing with a person's individual situation but also affects the way a team works. Continuous information and development characterize the Deutsche Flugsicherung (DFS) CISM program.
