ABSTRACT
Feedback mechanisms and continuous learning are important parts of any learning organization and in the implementation of systems to improve corporate sustainability. This chapter discusses how the following actions can aid in improving performance: organizational learning, life-cycle analysis, redesigning products and processes, rethinking markets, including bottom of the pyramid, integrating sustainability in the supply chain, and internal reporting. The performance evaluation systems and performance indicators are critical in providing relevant information to managers as they improve processes, products, and projects. Organizations must develop learning mechanisms to develop and maintain capabilities that will meet present and future challenges of sustainability management. The PDCA cycle is a valuable tool for learning and promoting change in organizations and provides a valuable framework for continuous improvement. Improving sustainability performance begins by communicating to all employees the importance of social, environmental, and economic performance to the corporation, to their individual welfare, and to their jobs.
