ABSTRACT
The organizational learning theory was displayed in a cycle made up of four steps: Widespread generation of information, integrating new/local information into the organizational context, collectively interpreting the information and authority to take responsible action based on the interpreted meaning. The steps of the cycle become the poles that divide the cycle into several quadrants. Quadrant 1 describes the infrastructure needed to move the information that was developed through the widespread generation of information, across organizational boundaries so that it can be accessed by others in the organization, and integrated into organizational members’ understanding their own work. Quadrant 2 describes the kind of infrastructure needed to bring the knowledge embedded within the parts of the system together so that collective sense can be made of what is known. Quadrant 3 deals with the need to translate collective interpretation into local action. The traditional infrastructure is recognizable as the bureaucracy with its hierarchical levels, authority/compliance relationships, and specialized roles and tasks.
