ABSTRACT
What follows is the result of numerous interviews with Hoshin Kanri experts-practitioners in industry, consultants, authors, and professors. Many of these experts were on the ground at Hewlett-Packard, Danaher Corporation, and Florida Power & Light when Hoshin Kanri was first implemented in the United States. Others have deep personal experience with Toyota. I’ve scoured through countless pages of notes from my interviews and have included some of the most insightful responses about successes and failures with Hoshin. I hope you will find their comments as fascinating as did I. Listed below are the contents of this chapter.
