ABSTRACT
Leadership involves sensitivity to the feelings and attitudes of others, ability to understand what is happening in a group at the unconscious as well as the conscious level, and skill in acting in ways that contribute to, rather than hinder, task performance. The techniques of management – the kinds of organization required, the control mechanisms used, and the criteria for judgement of performance – vary according to what has to be managed. Men and women in managerial, professional, or administrative roles -in industry and commerce, education, the medical and social services, and government – always have to work in and with groups of other men and women. The names given to conferences and courses, by ourselves as well as by others – 'group relations laboratories', 'human relations seminars', 'sensitivity training courses', 'conferences in interpersonal and intergroup relations' – have, on the whole, been more descriptive of content than of purpose.
