ABSTRACT

The three preceding chapters addressed how to support site managers in their day-to-day work, and examined how architects are dependent on external resources and communication and their visual capabilities in their work. In this chapter, a study of the knowledge-sharing practices in a specialized construction company will be reported. The company in question, here referred to under the synonym ConCo (short for the Concrete Company), operates in a niche of the construction industry specializing in rock construction work of various kinds. Among the key competencies of ConCo are spray-concrete construction work, rock injection and rock reinforcement. Such expertise is used primarily in construction work that is infrastructural, laid down in technical systems that are widely taken for granted and unattended to unless they fail to support their function. In the following chapter, two complementary aspects of the knowledge work in ConCo will be examined.