ABSTRACT
Mediation is a powerful tool that has numerous benefits for individuals who experience conflicts with one another. The mediation process and the mediator provide solid arguments for choosing mediation in intractable conflicts. In addition, the process of mediation is beneficial in resolving equal employment opportunity (EEO) cases, instances of bullying, and contract disagreements. Mediation is a voluntary and consentual process, and neither party gives up their rights if they cannot agree on a resolution to the conflict. Conflict is a naturally occurring part of life, and the world would be a boring and stagnant place without some measure of conflict. Chronic organizational conflicts lead to lower productivity and morale and higher absenteeism and turnover, and these issues are extremely costly to firms. Organizational mediation can open the lines of communication, begin the problem-solving process, and potentially transform the relationship. Competition in organizational settings often fuels workplace bullying.
