ABSTRACT
People are what make the continuity plans of an organi-
zation work. Knowledgeable, experienced, and practiced
individuals are vital to any enterprise effort to react to
and recover from a serious incident that impacts the
organization’s ability to support time-critical business
processes. Unfortunately, far too many otherwise com-
petent managers place too much emphasis on the tools
and deliverables or the business continuity process
rather than focusing on the real success factors in
measuring the organization’s ability to recover: the
people.
